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Refund & Cancellation Policy

1. How billing works

• Amora's Free plan costs nothing and includes limited talk minutes each month.
• Premium is a prepaid purchase, available as a monthly (30-day) or yearly (365-day) plan. One payment activates Premium benefits — unlimited chat plus a monthly voice-minute allowance — for the plan's duration. The current price, duration, and allowance are always shown on the payment screen before you pay.
• Payments are processed securely by Razorpay (UPI, cards, netbanking). We never see or store your card or UPI details.

2. Cancellation

• Premium does not auto-renew. There is no recurring charge to cancel — your plan simply expires at the end of its period (30 or 365 days), and you're never billed again unless you choose to buy again.
• You can stop using the Service at any time, and you can request account deletion by emailing us (see Contact below).

3. Refunds

• Duplicate or failed payments: if money was deducted but your Premium was not activated, the amount is normally auto-refunded by the payment network within 5–7 business days. If it isn't, email us with the payment ID and we will resolve it promptly.
• Accidental double purchase: contact us within 7 days with both payment IDs and we will refund the duplicate.
• Change of mind / partial use: because Premium delivers a digital service that begins immediately, payments for activated plans are otherwise non-refundable, and unused minutes do not roll over or convert to cash.
• If something genuinely went wrong on our side (e.g. a verified outage prevented you from using the Service for a substantial part of your plan), contact us — we review such cases individually and may offer a refund or plan extension.

4. How refunds are paid

Approved refunds are issued to the original payment method via Razorpay, typically within 5–7 business days of approval.

5. Contact for refunds

Email info@talkamora.com from the email address on your Amora account, with the payment ID (visible in your Razorpay payment confirmation). We respond within 48 hours. See also our Contact page.